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ROBSONS TOOLKING

“old fashioned country service”

ABN 63 959468550

Robsons Toolking is a family owned business with 5 retail stores throughout Australia. Established in 1977, today 3

generations of the Robson family work at Robsons toolking and we now stock in excess of four and a half thousand

items in our stores including handtools, Hardware, workshop equipment, fastners and Powertools.

As well as hand tools and hardware items we also stock a range of unique and hard to find items, our purchasing department

spend all thier time searching Australia and the world looking for new items

All our items are tested to our strict standards and are covered by our full repair or replacement warranty

it is these principals that enable us to deliver quality products at true value for money prices.

We hope that you enjoy viewing our website and remind you to come back as we update frequently.

Best regards

the Toolking Family

To ensure a smooth transaction, please follow the payment instructions laid out in the eBay system. If you are new to eBay and unsure how to purchase, please send us a message by clicking on ‘Contact seller’ and our Customer Service team will be happy to assist.

We accept payments through PayPal, bank deposit, and Credit Card. Once your payment has cleared, we will ship your item within 2 business days. Tool King STORE is not liable for any unidentified payments or delays of delivery due to failure to follow instructions during checkout.

For all payments outside of eBay, please note that we process many thousands of identical payments weekly so without the correct method/reference it's impossible to figure out which payment needs to be allocated to particular items. Simply send us the reference you used, the day and time you paid, and the amount deposited.

If you wish to collect your item from our warehouse, please follow the instructions laid out in each listing.

once you have committed to purchase. If checkout gets stuck and does not allow you to proceed, simply use your browser's Back button to return to the option and try again.

As always, if you have any questions, please send a message to our Customer Service team who are only too happy to help.

CONTACT

To contact our Customer Service Team, simply send us a message by clicking on ‘Contact seller’ and our Customer Service team will be happy to assist. While emails average a 2 business day turn-around please remember that peak time / holiday inquiries, technical inquiries or questions requiring specialist input may take longer to handle.

To provide the very best prices, Mytopia Store prefer email contact. Should you wish to call our customer service team, our number is 02 62804105. 68 barried ST fywick Canberra NSW. No items are available for viewing prior to collection. Please follow the purchase procedures provided on the listing to ensure your pickup experience is trouble-free. Allow 5 minutes for pick up.

Toolking Store offer free shipping on the vast majority of fixed price items, and unlike some of our competitors, deliver to every state in Australia (including WA/NT/TAS). At present, we do not ship outside Australia. Products can also be picked up from our warehouse in Bathurst,Dubbo , Fyshwick,Mudgee,Launceston (address provided when you purchase).

POSTAGE & DISPATCH

Items are generally dispatched within 1-2 business days after payment is cleared however please allow approximately 7-10 business days for it to arrive. Buyers will be able to trace the delivery online with a unique tracking number.

Buyers have the full responsibility to provide us with the correct delivery address and mobile phone number on the checkout page before payment. Any changes to address after checkout will not be considered as valid, nor is Toolking Store liable for any delay, losses and/or damage of items due to incorrect address.

Specific delivery information for each product can be found in the 'Delivery info' section of each listing.

At present, shipment is only within Australia.

We cannot guarantee door to door delivery for every customer. Buyers in remote areas such as farms, islands, mining camps, small towns, or out-of-towners, etc may need to collect from their nearest freight depot or Post Office.

Toolking Store offers a lifetime warranty on all products used for private household use from the date of purchase. In line with most major machinery brands, the use of products for commercial purposes qualifies the purchaser to a 12month warranty period.

Until the nature of any fault is determined, the resolution Toolking Store can offer may vary. To assist with a quick resolution, photos will be required to be emailed. Once the fault/issue is clarified, Toolking Store may offer replacement parts to the customer. Where necessary, the item may need to be returned to repair the fault/issue. Free return postage is available for the first 60 days following purchase, beyond this, the buyer is responsible for returning the goods for repair (see RETURNS for more info).

Naturally the warranty cover does not extend to damage caused by normal wear and tear, accidents, misuse, lack of maintenance, neglect, natural disaster, or other external causes; to damage caused by operating the equipment in a manner outside that described in the instructions. The warranty is considered void if the item has been modified, altered or tampered with by a person (or persons) not authorised by Toolking Store to provide service (not including standard periodic maintenance).

WARRANTY DENIAL

Mytopia Store may not accept the warranty claim in cases where the buyer has contributed to the failure, or been misleading in their description of their issues. In these instances, where freight costs were incurred by Mytopia Store to return your item for inspection, reimbursement to Mytopia Store may be required prior to releasing the goods. The item is also to be returned to the buyer at the buyer’s expense. Freight cost not to exceed original freight cost. Where item was purchased with free postage, freight costs are to be set at 20% of the item cost. Payment to be made to mytopia Store within 14 days of being notified of warranty rejection. Storage fees to apply beyond 7 days at 5% per week of the original product cost until the credit expires. Where money is owed to Mytopia Store for repairs and/or postage, mytopia Store is entitled to hold onto the item until payment is made.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

THE FINE PRINT

Products sold by mytopia Store are not intended for use where fail-safe operation is required. As with any electronic or mechanical product such as an automobile, aircraft, computer or consumer good, there is always a small chance of a technical issue that needs to be repaired or may require replacement of the product or a part. If the possibility of such failure and the associated time it takes to rectify could in any situation inconvenience the user, business or employee, or could financially effect the user, business or employee then the product is not suitable for your requirements. This product is not for use where incorrect operation or a failure of any kind, including but not limited to a condition requiring product replacement, service by a technician or replacement of parts could cause a financial loss, loss of employee time or an inconvenience requiring compensation.

Prior to returning any item, our Customer Service Department must first issue you a Return Authorisation (RMA) number. All other relevant information will be sent to you at this time. Mytopia Store will not accept the return of any item/s without an RMA attached.

You are responsible to ensure the product is packaged securely to prevent any damage during the return of the item. Failure to do so may affect the ultimate resolution to be offered, which may include repairs, replacement items or store credit at our discretion.

To enable Toolking Store to continue offering the very best price, freight arrangements vary depending upon the time that has expired since purchase. Within 60 days of the customer receiving the item, Toolking Store may provide details allowing return of the item at no cost to the customer (where freight costs apply). Where the item was collected from our 68 barrier ST Fyshwick warehouse, the buyer is responsible to return the item at their expense. Following this 60 day period, the customer is responsible for the cost of returning the goods.

If the item is required to be returned, the outcome of the inspection should take no longer than 2 business days from the date the item is received by our service department (times may vary).

While many spare parts are stocked in Australia, we may need to order certain parts from the supplier on your behalf. While specially ordered parts generally arrive within around 15 days, a small number of difficult to order parts may require up to 8 weeks to arrive.

30 DAY RETURNS

If your item was purchased in error, or you've simply changed your mind, it may not be too late for a refund. To see if you are eligible please check below: We must be notified within 30 days of you receiving the item that you intend to return it. The item must then be returned within 14 days following this notification (see Returning Items*).

The item must be returned in original re-saleable condition with all tags and packaging (ready to be put back on the shelf)

The item/s are NOT opened, used, worn or damaged, and are in perfect condition when we receive them back

That you DO NOT stick or write anything on the item itself or its packaging. Please only write or place postage stickers on the outer postage packaging.

The item is securely packed to ensure it is received back by us in original and re-saleable condition.

Handling fees will apply: $9.95 0-25kg / $19.95 25+kg. Either of these will be deducted from the refund provided.

The refund amount will also have original freight costs deducted. If the item was sent with free postage, a 20% postage fee will also be deducted from the refund amount.

If the item has sustained damage in transit, or does not return as noted above, a revised refund amount may be required.

If you wish to take up this offer, please undertake the following:

Send an email to Mick@robsonsales.com.au stating your order number, the item/s you wish to return, and the reason for the return. Our Customer Service Department will review your email and, if applicable, issue you a Return Authorisation (RMA) number which must be included on the address label. All other relevant information will be sent to you at this time. Mytopia Store will not accept the return of any item/s without an RMA attached.